Contact support
The quickest way is the "Contact support" button in the app, because it attaches the technical context we need. You can also email us. We reply by email on business days.
From the app
- Open the form. Press "Contact support" in Help, or on the screen of the event or rollback you are worried about: that event or rollback is then attached.
- Choose the type of problem. Undoing a change; a change is missing or looks wrong; email or Slack alerts; plan, billing or account; or something else.
- Tell us what is happening. What you were trying to do, what you expected and what happened. There is no need to include customer data.
- Send. We reply to the email you enter or, if you leave it empty, to your store’s contact email. The app gives you a reference for the message.
Which technical details are attached
To help you faster, the form adds your store’s .myshopify.com domain, the event or rollback and its status, the app and Shopify API versions, and Reversa’s latest technical errors in your store, trimmed. It does not add customer or order data.
By email
If you cannot get into the app, write to hello@enric.app.
Include your store’s .myshopify.com domain and, if you can, the approximate time of the event.
When we reply
We reply by email on business days. When you send a message from the app you will see the usual reply time; it is a target, not a guaranteed deadline.