Plans, trial and refunds
Reversa is billed per store per month through Shopify billing, in US dollars. Every store gets 14 free days from when it chooses its plan, and every plan includes every feature; plans differ only by number of products and days of history. There is no free plan: Reversa starts recording once a plan is approved. The full conditions are in the terms of service.
Plans
- Starter · $29 a month
- Up to 1,000 products · 90 days of history
- Growth · $49 a month
- Up to 10,000 products · 180 days of history
- Pro · $99 a month
- Up to 50,000 products · 365 days of history
The price that applies is the one on the Reversa listing in the Shopify App Store at the time of purchase, in US dollars and excluding any taxes Shopify may add.
Prices are set in USD. Shopify adds the charge to your Shopify bill, converted to your store's billing currency if Shopify bills that currency locally (for example, EUR for stores in Spain or Italy); otherwise your Shopify bill is in USD (for example, stores in Hungary).
Free trial
Every store gets 14 free days, with every feature, from when it chooses and approves a plan. Stores of agencies admitted to early access get 3 months free per store instead. Shopify shows the trial on its approval screen; the charge starts when the trial ends, and nothing is charged if you cancel before. The trial is once per store: changing plans keeps the days you have left, and reinstalling does not start it again.
Without a plan
There is no free plan. Until you choose one, Reversa does not copy the catalog or record changes. If you cancel the plan, or Shopify freezes the charge for more than 14 days, Reversa pauses on that store: it stops recording new changes and sending alerts, and Undo is not available. The history you already have is kept until it expires. Reversa says so in the app and sends an email when it pauses.
When you choose a plan, Reversa resumes and copies your catalog again, which takes a few minutes. Changes made during the pause are not in the history and cannot be undone.
Agencies
The agency panel, with every client store in one place, is free. Each store pays 20% less from 5 stores connected to the same agency panel and 30% less from 15. If the number of stores falls below those thresholds, the discount is adjusted from the next billing period.
Cancelling and refunds
- You can cancel at any time by uninstalling the app or cancelling the plan in Shopify. The service, and access to the history, end at that moment.
- Unused days: if you cancel part-way through a paid period, we refund the part of the last charge that matches the full days left.
- Not satisfied: we refund the full last charge if you ask within 30 days of that charge, no explanation needed. This applies once per store in any 12-month period.
- Shopify handles the charge and we issue the refund through Shopify, so it arrives within Shopify’s timelines.
After uninstalling
Once Shopify confirms the uninstall (about 48 hours later), we delete the store’s data within 30 days at most. If you need anything from the history, save it before cancelling.
Frequently asked questions
Is there a free plan?
No. Every store has 14 free days from when it chooses its plan, and the agency panel costs nothing; without an active plan, Reversa does not record changes.
Do all plans have the same features?
Yes. Plans differ only by number of products and days of history.
How do I ask for a refund?
Write to us from "Contact support" in the app, choosing "Plan, billing or account", or by email. The terms explain how much is refunded in each case.