What Reversa records and what it does not
Reversa records the catalog changes Shopify reports and helps you undo them field by field. Some things are recorded but not reverted, such as inventory, and some stay outside Reversa, such as orders and customers.
Recorded and can be undone
- Products: title, description, tags, type, vendor and handle.
- Prices and compare-at prices.
- Variants: options, SKU, barcode and weight.
- Product status and sales channels.
- Product metafields (not metafields owned by another app, and not variant metafields).
- Automated collections: their rules are restored and Shopify recalculates which products belong.
- Images, if the original image or Reversa’s copy is still available.
Recorded but not reverted
- Inventory
- Stock changes with every sale. Reversa records every change with its before and after, but never reverts it: going back to an old number could let you sell items you do not have.
- Deleted products
- The deletion is recorded in Events, with the product's last known values, but Reversa does not recreate it: Shopify would give a new product a different ID, which would break old orders, reviews and links.
- Manual collections
- Which products are in a manual collection is recorded, but not undone: only automated collections are restored.
Not covered
- Orders and customers: they are protected data and stay outside Reversa.
- Themes, pages, blog posts, menus and redirects: not recorded.
- Discounts, shipping and store settings: not recorded.
- Videos and 3D models: only images are copied.
- Changes made before installing: Reversa only knows what Shopify reports after it is installed and the initial copy has finished.
Limits worth knowing
- Reversa depends on the notifications Shopify sends. If one is delayed, the change appears when it arrives; if one never arrives, a nightly review compares the catalog again and recovers what it can.
- Images: when Shopify deletes an image, it deletes the file too. Reversa keeps its own copy of the images it sees and can upload them again if the copy completed and is still within your plan’s period. The recovered image gets a new URL. Images deleted before installing Reversa cannot be recovered.
- A deleted variant is recorded, not recreated.
- History: Starter keeps 90 days, Growth 180 and Pro 365. After that, events and their data are deleted and can no longer be undone from Reversa.
Frequently asked questions
Does Reversa touch inventory?
No. Stock changes are recorded so you can see what happened, but they are never restored: sales change stock all the time, and going back to an old number could let you sell items you do not have.
Can it recover deleted products?
No. If a product is deleted, Reversa records that it happened, with its last known values, but it does not recreate it, because Shopify would give it a new ID and that would break old orders, reviews and links.
Can it recover deleted images?
Only if Reversa kept a copy: the copy must have completed and still be within your plan’s period. The image comes back with a new URL. Images deleted before installing Reversa cannot be recovered.